Privacy & Cookie Policy

Last updated: September 16, 2026

Peak & Beach Retreats (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit peakandbeach.com, submit an inquiry, make a direct reservation, communicate with us, or stay at one of our vacation homes.

If you make a reservation through Airbnb, Vrbo, Booking.com, or another third-party platform, that platform’s privacy policy also applies to the information it collects and processes.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, mailing address, and preferred communication method.
• Reservation information: travel dates, number of guests, property selected, pet information, special requests, and booking history.
• Payment and transaction information: payment status, charges, refunds, and related transaction details. Complete payment-card information is generally processed by third-party payment providers rather than stored directly by us.
• Communications: messages, inquiries, reviews, support requests, and other information you provide when communicating with us.
• Property and security information: information reasonably needed to manage a stay, address incidents, protect guests and property, or review footage from disclosed exterior security cameras.
• Website and device information: IP address, browser type, device type, pages visited, referring website, approximate location, and interaction data collected through cookies and similar technologies.

How We Use Information

We may use personal information to:

• Respond to questions and provide requested information.
• Process and manage reservations, payments, cancellations, and refunds.
• Send booking confirmations, arrival information, access instructions, and other stay-related communications.
• Provide guest support and maintain our vacation homes.
• Protect guests, properties, our business, and the security of our services.
• Detect or prevent fraud, misuse, damage, or unlawful activity.
• Maintain business, accounting, tax, and reservation records.
• Improve our website, services, communications, and guest experience.
• Send promotional communications when you have consented or when otherwise permitted by law. You may unsubscribe at any time.
• Comply with legal obligations and enforce our agreements and policies.

How Information May Be Shared

We may share information only as reasonably necessary with:

• Lodgify: which provides our website, booking engine, property-management, and guest-communication technology.
• Payment providers: that securely process booking payments, deposits, refunds, and related transactions.
• Operational service providers: such as cleaners, maintenance providers, contractors, technology providers, email providers, analytics services, fraud-prevention providers, and professional advisers.
• Government or legal authorities: when required by law or reasonably necessary to protect rights, safety, guests, property, or our business.
• A successor organization: in connection with a sale, transfer, reorganization, or similar business transaction.

We do not sell personal information for money. Service providers are given only the information reasonably necessary to perform their functions.

Payments

Online payments are processed through third-party payment services connected to Lodgify. Those providers may collect and process payment-card and billing information under their own privacy policies and security practices. We generally receive transaction details and payment status rather than complete payment-card numbers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the booking website, remember preferences, understand website performance, improve services, prevent fraud, and support analytics or marketing features when enabled.

Cookies may include:

• Essential cookies: required for website navigation, security, forms, and booking functions.
• Preference cookies: used to remember choices such as language, currency, or other settings.
• Analytics cookies: used to understand website traffic and how visitors use the site.
• Marketing cookies: used when enabled to measure campaigns or provide relevant advertising.

You can manage available cookie choices through our cookie-consent banner and through your browser settings. Disabling essential cookies may prevent portions of the website or booking process from functioning correctly.

Data Retention

We retain personal information only for as long as reasonably necessary to manage reservations, provide services, maintain required financial and tax records, resolve disputes, enforce agreements, protect our business, and comply with applicable law. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information; receive a copy of certain information; withdraw consent; or object to certain uses.

To submit a privacy request, email [email protected] with the subject line Privacy Request. We may need to verify your identity before completing a request. Some information may be retained when required for legal, tax, accounting, security, or legitimate business purposes.

Children’s Privacy

Our website and booking services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for their content or practices.

Policy Updates

We may update this policy as our practices, technology, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

Peak & Beach Retreats
United States
Email: [email protected]
Phone: 972-977-5194